Frequently Asked Questions

Everything you need to know about shopping with Sub Zero.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored fits.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.

Are your materials sustainably sourced?

At Sub Zero, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.